Struggle to get through on the phones during busy periods?
Your online account - our online portal
Log in or register with 'Your online account', our online residents' portal. From here, you can:
Drop us an email
You can use our general enquiry form to get in touch, or alternatively:
To report a repair, contact: email@example.com
You can use our text messsaging service for a variety of things. You'll automatically be opted in if we hold a mobile telephone number on your record. To learn how to opt out and read other commonly asked questions, visit our FAQs page. The number to text is 07860 024380, and here are the keywords to use:
Text us the word ‘balance’ and we’ll provide our current rent balance, last payment amount, and amount/date of last Housing Benefit payment
Text us the word ‘repair’ and we’ll call you by the end of the next working day to discuss your repair needs
Text us the word ‘rebook’ and we’ll note that you want to reschedule a planned repairs appointment, and will call you by the end of the next working day to confirm a new date
Text us the word ‘rent’ and we’ll call you by the end of the next working day to discuss your rent account
Our Customer Service team aim to respond to emails, texts and 'Your online portal' queries by close of business on the new working day.
Keep in touch
You can also ask us a question on social media, and we'll get back to you as soon as we can within working hours! You can also visit our social media pages for details of local offers, service updates, industry news and an insight into our company.
Rent payment line
0800 092 8920* (free to call from landlines and mobiles)
Call our automated rent payment number to pay your rent quickly, and easily 24 hours a day 7 days a week. You can also access this by pressing option two on the number below.
You will need your tenancy reference number and tenancy start date to hand so that we can verify your identity along with your credit or debit card to make the payment. Once your payment has been made you will be given a reference number to confirm your payment.
Give us a call
0800 328 6461* (free to call from landlines and mobiles)
For out-of-hours emergencies:
Call 0800 328 6461 (Free to call from both landlines and mobiles. Operates 5pm - 8.30am, Mon to Thurs and 4.30pm - 8.30, Fri to Mon).
When we attend to emergencies, we may be unable to make a full repair at that time. We will make the repair safe, but might have to come back during working hours to complete the work. For more information, please read our Repairs Handbook.
If you suspect you have a gas leak, please ring the National Gas Helpline immediately on 0800 111 999 (free to call from landlines and mobiles).
Press and media enquiries
All press and media enquiries should be sent to our PR & Communications Team, via Communications@vividhomes.co.uk.
* All customer contact may be monitored or recorded for training purposes and in appropriate legal situations.